Your payment and personal information is always safe. All credit card payment transactions are captured over an encrypted internet connection. The Secured Socket Layer (SSL) encryption is provided by Verisign.com. User submitted credit card numbers are never stored on dokshop.com.
Credit Card charges will be applied to the credit card used at time of order. Any order that results in a short shipment or change to the order total will be refunded to the card once the order is shipped and all charges are confirmed.
Products purchased through dokshop.com come with a full replacement warranty. If you are unsatisfied with the quality of the product, we will provide its replacement at no additional cost within 30 days of the purchase date. Because most products provided through dokshop.com are custom produced, we cannot offer a full refund for returned product. Partial refunds will be considered on a case-by-case basis. The only exception to this is if the product is pre-produced inventory that can be restocked on the shelf for future sales. In this case, we will offer a full refund of the product price (not including shipping) less a 10% restocking charge.
Dokshop.com provides many shipping and delivery options. Depending on how a customer’s portal is configured, shipping options may be offered. By default, shipping costs are added to the order at the time the product is shipped and billed on the monthly invoice. In the case of credit card orders, shipping costs are pre-calculated through FedEx or UPS (based on the selected carrier) and added to the order total at the time the order is submitted. Orders are typically shipped complete. That is, an order containing multiple products is shipped in one shipment (providing all products are to be delivered to the same address). If noted on the order, we will ship the product as it becomes available for shipment. That is, if an order consists of an inventory fulfillment item and a production item, the inventory item can be shipped the same day the order is submitted where the production item will ship once it is produced.
If you have questions or comments about these policies, please contact us at dokshop@prismagraphic.com or call at 888-365-7411.